Delivery & Returns
FP15 returning or exchanging merchandise:
- Must be within 30 days of purchase
- Product has not been worn / used to work out or washed
- Tags are attached and product is in its original polybag
- SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
- Customer is responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to insure your product makes it back to FP15. We are not responsible for lost packages.
- If you are sending back for a return. Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.
DEFECTIVE / FLAWED PRODUCTS
If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to firstname.lastname@example.org and we can view the product and get back to you. Some things that do NOT fall under manufacturer’s defect involve:
- Material pilling due to rubbing against an external item/bags and belts etc
- Material pilling due to contact with rough surface
- Skin chafing is not due to a defect.